Privacy Policy

1. Information We Collect

Depending on how the App is used, we may process:

Account information

• Name
• Email address
• Telephone number
• Company or agency details
• Login and account information

Property information

• Property address
• Property details
• Room and furnishing information
• Inspection dates and records
• Maintenance or condition information

Inspection information

• Photographs and videos
• Inspection notes
• Condition descriptions
• Meter readings where recorded
• Keys and access information where recorded
• Check-in, interim and check-out information
• Information contained within uploaded documents

Tenant, landlord and other contact information

Users may enter information relating to tenants, landlords, contractors, agents or other individuals where this is necessary for managing or documenting a property.

Technical information

We may collect information relating to the device, browser, operating system, IP address, application usage and technical errors for security, troubleshooting and service improvement purposes.

2. Photographs and Inspection Records

The App allows users to photograph and document properties.

Inspection photographs may contain personal belongings or other information relating to the occupants of a property.

Users are responsible for ensuring that they have the appropriate authority and lawful basis to carry out inspections, take photographs and upload information to the App.

Users should avoid intentionally photographing people, personal documents, financial information or other sensitive personal information unless this is genuinely necessary for the inspection.

3. How We Use Information

Information may be used to:

• Create and manage user accounts
• Record property inspections
• Create inventories and inspection reports
• Generate check-in, interim and check-out reports
• Identify maintenance or condition issues
• Store inspection history
• Generate PDF or digital reports
• Allow authorised users to review and share reports
• Provide reminders and property-management features
• Provide customer and technical support
• Maintain security and prevent misuse
• Improve the App and its services
• Meet legal and regulatory requirements

4. AI-Assisted Features

JoJo’s may use artificial intelligence and automated technology to assist with tasks such as:

• Organising inspection information
• Drafting descriptions
• Identifying potential issues from inspection information
• Summarising notes
• Suggesting actions
• Generating or formatting reports

AI-generated information is provided as an assistance tool and may not always be accurate.

Users remain responsible for reviewing reports and confirming that information is correct before relying upon, issuing or sharing it.

5. Legal Basis for Processing

Where UK data protection law applies, personal information may be processed because:

• It is necessary to provide our services or perform a contract;
• It is necessary for our legitimate interests or those of our users;
• It is necessary to comply with a legal obligation; or
• Consent has been provided where consent is required.

The appropriate lawful basis will depend on the circumstances and the information being processed.

6. Landlords, Agents and Property Managers

Where a landlord, letting agent, property manager or other organisation uses JoJo’s to process information about tenants or other individuals, that organisation may be the data controller and JoJo’s may act as a data processor on its behalf.

Users are responsible for ensuring that they have appropriate privacy notices, permissions and lawful bases for information they enter into the App.

7. Sharing Information

Information may be shared with authorised parties where necessary, including:

• Landlords
• Letting or managing agents
• Property managers
• Tenants or contract-holders
• Contractors
• Inspectors
• Property owners or investors
• Professional advisers
• Technology and cloud service providers

We may also disclose information where required by law, regulation, court order or another lawful authority.

We do not sell personal information.

8. Report Sharing

Users may download, export or share inspection reports.

Once information or reports have been downloaded or shared outside JoJo’s, the recipient may become responsible for how that information is stored and used.

Users should only share reports with people who have a legitimate reason to receive them.

9. Data Storage and Security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, loss or disclosure.

No internet-based service can guarantee absolute security.

Users are responsible for protecting their login credentials and should not share passwords or allow unauthorised access to their accounts.

10. Data Retention

We retain information only for as long as reasonably necessary to provide the service, meet contractual requirements, resolve disputes and comply with legal or regulatory obligations.

Some property inspection records may need to be retained after a tenancy or management relationship has ended because they may be relevant to deposits, disputes, claims or legal proceedings.

Specific retention periods may vary according to the type of information and the user’s account arrangements.

11. Your Rights

Under UK data protection law, individuals may have rights including:

• Access to their personal information
• Correction of inaccurate information
• Erasure of information in certain circumstances
• Restriction of processing
• Objection to certain processing
• Data portability where applicable

Requests can be made using the contact details below.

You may also have the right to complain to the UK Information Commissioner’s Office (ICO).

12. International Data Processing

Some technology providers used to operate JoJo’s may process information outside the United Kingdom.

Where this occurs, appropriate safeguards will be used where required by applicable data protection law.

13. Children’s Information

JoJo’s is intended for property owners, agents, property professionals and other authorised adult users.

The App is not intended for use by children.

Inspection records should not unnecessarily contain personal information about children occupying a property.

14. Changes to this Policy

We may update this Privacy Policy as the App, applicable laws or our services change.

The latest version will be made available within the App or through our website.

15. Requesting Deletion of Your Data or Account

You can ask us to delete your account and the personal information we hold about you at any time.

You can start a deletion request from the Privacy & Legal section in the App, or by contacting us using the details below. We will contact you by email once your request has been handled.

Depending on your request, this may include:

• Your account and login details
• Your personal information
• Property records, reports and photographs that you ask us to delete

Some property inspection records may need to be kept for a period, for example where they relate to a deposit dispute, a legal claim, or a legal or regulatory obligation. Where we cannot delete something straight away, we will tell you why, and how long it will be kept for.

Deleting your account does not automatically delete reports that have already been issued to, downloaded by or shared with other people.

16. Contact Us

For privacy questions or requests, contact:

JoJo’s [legal company name]

Email: [privacy/contact email]

Address: [business/registered address]

Website: jojoshome.co.uk